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Savvy Saturday Session – Leadership Orientation with Caroline Sutherlin part 2

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Last week we looked at “The Magnificent Seven” of Resolving Conflicts Don’ts
Do’s. This week will be the Destructive Dozen.

YELLING – Few people respond well when you raise your voice loudly when
you are trying to communicate with them.

BLAMING – Verbally attacking someone else and making the focus of the
situation personal.

REACTING DEFENSIVELY – Makes the other person feel like a wall has been
erected between you.

FOCUS ON PERCEIVED INTENTIONS – Can lead you to making assumptions
that prevent you from seeing people’s actions.

NOT DEALING WITH THE SITUATION – One of the more common behaviors
in conflict situations that generally leads to creating a worse situation
than the actual one.

MAKING SUBTLE DIGS AND SARCASTIC REMARKS – Comments that belittle
others and won’t help to solve the conflict.

COMPLAINING CONSTANTLY ABOUT THE SITUATION – Constant
complaining will cause others to tune you out.

ISSUING ULTIMATUMS – Will be received as harsh demands of threats and
may create animosity and defiance.

PUSHING HARDER AND HARDER FOR YOUR WAY – Lack of consideration
for the other person’s view may make you less persuasive.

SENDING FLAMING E-MAILS MESSAGES – Telling other about your concern
can generally sound like you’re complaining or degrading that person; is
great for stimulating rumorsand stirring plenty of negative energy.

Conflicts are a part of our professional and personal lives. Take the
time to learn howresolve the conflicts … it is time well spent.

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