Last week we looked at “The Magnificent Seven” of Resolving Conflicts Don’ts
Do’s. This week will be the Destructive Dozen.
YELLING – Few people respond well when you raise your voice loudly when
you are trying to communicate with them.
BLAMING – Verbally attacking someone else and making the focus of the
REACTING DEFENSIVELY – Makes the other person feel like a wall has been
erected between you.
FOCUS ON PERCEIVED INTENTIONS – Can lead you to making assumptions
that prevent you from seeing people’s actions.
NOT DEALING WITH THE SITUATION – One of the more common behaviors
in conflict situations that generally leads to creating a worse situation
than the actual one.
MAKING SUBTLE DIGS AND SARCASTIC REMARKS – Comments that belittle
others and won’t help to solve the conflict.
COMPLAINING CONSTANTLY ABOUT THE SITUATION – Constant
complaining will cause others to tune you out.
ISSUING ULTIMATUMS – Will be received as harsh demands of threats and
may create animosity and defiance.
PUSHING HARDER AND HARDER FOR YOUR WAY – Lack of consideration
for the other person’s view may make you less persuasive.
SENDING FLAMING E-MAILS MESSAGES – Telling other about your concern
can generally sound like you’re complaining or degrading that person; is
great for stimulating rumorsand stirring plenty of negative energy.
Conflicts are a part of our professional and personal lives. Take the
time to learn howresolve the conflicts … it is time well spent.