What a great time was had by all at the Texas State Chapter Leadership
Orientation last week! The setting was beautiful, the networking
outstanding and the education empowering…
One of our past state presidents, Carolyn Sutherlin, discussed with the 2010
state officers the “Resolving Conflicts Don’ts and Do’s”. These tips would
be useful in all of our relationships…. let’s start with the “Do’s”.
THE MAGNIFICENT SEVEN
GO TO THE SOURCE – Face-to-face interaction is best for resolving
disputes and conflicts. E-mail can’t do it; neither can voice mail
STAY IN CONTROL – The toughest job you have to do is
STAY FOCUSED ON THE ISSUES – Ability to listen and understand
the other person’s point of view will positively influence the outcomes.
BE STRAIGHT AND SINCERE – Need to be direct, respectful in
your tone and constructive in your use of language.
GO FOR SOLUTIONS – Entire emphasis needs to be solutions-oriented,
so that the end result creates an improvement, corrects an error, or makes
things better than they were in their previous state.
ASSUME THE OTHER PERSON MEANS WELL – Takes your focus
away from what you perceive someone intended and places it on the
actions you see.
Next week, we will look at the “Don’ts”….